Sprinklr, Inc. (CXM)

Criticisms on file

No material criticisms on file for this pillar.

Disclosed initiatives

• ESG Program with External Sustainability Consultant

  Company states it works with external sustainability consultant to implement multi-year ESG strategy with three pillars: environment, social, governance. Cross-functional team overseen by Executive Leadership.

  Framework in place; quantitative metrics and milestones not disclosed.
• Emissions Reduction and Sustainable Operations

  Company seeks to improve efficiency and resilience of operations by reducing emissions, aligning with sustainable practices, and partnering with vendors on mutual environmental goals. Assessment and reduction of consumption, emissions, and waste stated as focus.

  Directional commitment without baseline, targets, or verification.

Criticisms on file

No material criticisms on file for this pillar.

Disclosed initiatives

• Employee Resource Groups (We Care Teams)

  Global support networks providing mentorship, cultural celebrations, community outreach, and professional development. Create inclusive communities for employees to connect and engage.

  Cultural infrastructure supporting belonging and inclusion.
• We Belong Diversity Commitment

  Stated commitment to workplace where every employee feels valued, included, respected regardless of gender, race, ethnicity, age, background. Employees should be listened to and contribute to company success.

  Public commitment without quantified representation targets or audit results disclosed.
• Pulse Engagement Survey

  Annual survey for all employees covering working environment, tools, inclusiveness, wellbeing, communication. FY2025 achieved 91% response rate.

  High engagement tracking mechanism; feedback drives targeted initiatives.
• Global Mentorship Program

  1:1 mentoring program designed to create meaningful connections supporting growth, strengthen leadership capabilities, accelerate talent development, cultivate excellence.

  Leadership pipeline and talent retention tool.
• Wellbeing Program

  Certification program in mindfulness and strategic breaks. Interactive platform with resources and challenges for healthy eating, mental well-being, financial health, physical fitness.

  Holistic employee health support.
• Compensation & Benefits Strategy

  Competitive salaries/bonuses by industry and geography. Equity ownership opportunities. Development programs. Robust benefits (healthcare, retirement, paid time off).

  Standard competitive compensation; no pay-equity audit or gender/racial pay-gap disclosure provided.
• 24-4-Others Volunteer Program

  Employees receive one day annually away from office to give time and expertise to meaningful organizations and help less fortunate.

  Community engagement and social responsibility.

Criticisms on file

• 2026 Iran Conflict: Data Center Damage and Customer Data Loss Risk

  Source: Form 10-K Risk Factors and MD&A: 'In connection with the 2026 Iran conflict, multiple availability zones within a third-party data center region in the United Arab Emirates on which we relied was damaged by Iranian drone strikes, resulting in the inaccessibility and potential loss of certain customer data.' Company incurred costs for emergency data transfers and infrastructure changes.
• AI Regulation Compliance Uncertainty and Cost Exposure

  Source: Form 10-K Risk Factors: Company faces significant uncertainty and evolving compliance obligations under EU AI Act (fines up to 35M EUR or 7% global revenue), Colorado AI Act, CCPA automated-decision rules. Compliance costs and business model restrictions acknowledged as material risks.
• Data Privacy and Cybersecurity Breach Risk

  Source: Form 10-K Risk Factors: Company acknowledges risk that 'we or the third parties with whom we work' may experience cybersecurity breaches leading to regulatory investigations, litigation, fines, penalties, customer loss, reputational harm. Third-party cloud provider failures pose material operational risk.

Disclosed initiatives

• ESG Governance Framework

  Company maintains governance framework focused on enabling ethical decision-making, risk and crisis management, business ethics and compliance. Cross-functional team overseen by Executive Leadership.

  Formal structure in place; audit and compliance outcomes not specified.
• Responsible AI Governance

  Company emphasizes responsible AI practices, data privacy, and security as core governance priorities. Policies in place to facilitate use of approved AI tools and mitigate confidentiality risks.

  Proactive governance of AI risks; ongoing compliance burden acknowledged for evolving regulations (EU AI Act, state-level).
• Data Privacy and Security Compliance

  Company recognizes subject to stringent evolving data privacy/security laws globally (GDPR, CCPA, AI regulations). Governance framework designed to manage privacy and cybersecurity risks.

  Compliance infrastructure; breaches or failures pose material reputational and financial risk.
• Ethical Business Practices

  Company committed to ethical employment and applies ethical standards to all operations globally. Compliance with anti-bribery, anti-corruption, import/export controls, immigration laws.

  Standard compliance posture; no violations disclosed.